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Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Introduced
Jan 13, 2026
Last Action
Mar 12, 2026
Session
FL 2026
Sponsors
1 primary · 13 co
Amendment 460890 Concur
Passed as amended; YEAS 109, NAYS 0
Ordered engrossed, then enrolled
Added to Senate Message List
Read 2nd time
Amendment(s) adopted (460890)
Read 3rd time
Passed as amended; YEAS 38 NAYS 0
In Messages
Placed on Calendar, on 2nd reading
Substituted for CS/SB 1192
Withdrawn from Rules
Referred to Rules
Received
Read 2nd time
Added to Third Reading Calendar
Read 3rd time
Passed; YEAS 114, NAYS 0
In Messages
Bill added to Special Order Calendar (2/25/2026)
Favorable by State Affairs Committee
Bill released to House Calendar
Added to Second Reading Calendar
Reported out of State Affairs Committee
Added to State Affairs Committee agenda
Favorable by Information Technology Budget & Policy Subcommittee
Reported out of Information Technology Budget & Policy Subcommittee
Now in State Affairs Committee
Added to Information Technology Budget & Policy Subcommittee agenda
Favorable by Government Operations Subcommittee
Reported out of Government Operations Subcommittee
Now in Information Technology Budget & Policy Subcommittee
Added to Government Operations Subcommittee agenda
1st Reading (Original Filed Version)
Referred to Government Operations Subcommittee
Referred to Information Technology Budget & Policy Subcommittee
Referred to State Affairs Committee
Now in Government Operations Subcommittee
Filed